Refund and Returns Policy for The Great British Rally
At The Great British Rally, we are committed to providing a seamless and enjoyable experience for all our participants and customers. This Refund and Returns Policy outlines your rights and our obligations under UK law regarding event tickets and merchandise purchases. Please read this policy carefully.
1. Event Tickets
1.1 Cancellation by the Customer:
- If you need to cancel your participation in the event, you must notify us in writing via email at [email address] as soon as possible.
- Cancellations made more than 30 days before the event start date will be eligible for a full refund minus a [processing fee percentage] administration fee.
- Cancellations made between 30 and 14 days before the event start date will be eligible for a 50% refund of the ticket price.
- Cancellations made less than 14 days before the event start date are non-refundable, except in exceptional circumstances, which will be considered at our discretion.
1.2 Event Cancellation or Rescheduling:
- In the unlikely event that The Great British Rally is cancelled or rescheduled by us, you will be entitled to a full refund of your ticket price.
- If the event is rescheduled and you are unable to attend the new dates, you may request a full refund within 14 days of the announcement of the new dates.
- Refunds will be processed within 14 days of the cancellation notice.
1.3 Transfer of Tickets:
- Tickets are non-transferable unless explicitly stated otherwise in event-specific terms and conditions.
- If permitted, requests for ticket transfers must be made in writing at least 14 days before the event start date.
2. Merchandise
2.1 Returns and Exchanges:
- Merchandise can be returned or exchanged within 14 days of receipt, provided the items are in their original condition, unused, and with all tags and packaging intact.
- To initiate a return or exchange, please contact us at [email address] with your order details and reason for return.
- The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.
2.2 Faulty or Incorrect Items:
- If you receive a faulty or incorrect item, you are entitled to a full refund or exchange. Please contact us within 14 days of receiving the item, and we will provide instructions for the return.
- We will cover the cost of return shipping for faulty or incorrect items.
2.3 Refunds:
- Refunds for returned merchandise will be processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
3. General Terms
3.1 Digital Goods:
- Digital goods, including downloadable content, are non-refundable unless they are defective or do not match the description provided.
3.2 Legal Compliance:
- This policy is in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Nothing in this policy affects your statutory rights as a consumer under UK law.
3.3 Contact Us:
- If you have any questions about this Refund and Returns Policy, please contact our customer service team at [email address] or call [phone number].
Thank you for your understanding and cooperation. We look forward to welcoming you to The Great British Rally and ensuring you have an exceptional experience.